Safaricom | Africa & Middle East



Safaricom PLC is a leading Kenyan communications company and a leading digital innovator providing a wide range of communication services, including mobile voice, messaging, data, financial and converged services with a vision to empower a connected society. One of the most profitable companies in the East and Central African region.

It is most renowned as the home of M-Pesa, a mobile phone-based money transfer, financing and microfinancing service.


The ConnectMaster™ deployment at Safaricom was completed within 12 months of the design and scoping stage. The result is a centralized and accessible platform resulting in a holistic fibre network view for operational, inventory management as well as network planning and design.

The solution deployment was completed in phases that included component design, the creation of custom symbol library, existing OSP cleaning and import into ConnectMaster™, NMS integration, a variety customized on-site training courses targeted at various user groups within the organization, and customized BOM and BOQ development.

The ConnectMaster™ Planning Module enables the creation and management of project templates, which guides and manages the network design process. The network design is completed through a series of customized steps and transitions using the planning module that include project design and cost approval, implementation, and as-built.

The Fibre Monitoring Module delivers fibre monitoring that is achieved through EXFO integration. EXFO is used to monitor the network and the RTUs are configured to send SNMP traps to the ConnectMaster™ environment in the event of a fiber fault. These faults are subsequently received by, interpreted, be visualized in ConnectMaster™.

Region Africa & Middle East
Country Kenya
Industry Telecommunications
Duration 12 months
Enterprises (FTTb) 3 960
Cable [km] 8 500
Active Network Components 9 471
Passive Network Components 681 969