Service Processes

In our technical support structure we run processes based on ITIL™ to ensure your technical questions or issues are responded to as quickly as possible.

  • Help Request Management
  • Incident and Problem Management

Service Desk & Service Portal

We provide a Service Desk based on ITIL™ best practices where customers can call our hotline directly or may open and track cases for Help Requests or Incidents in our Servicce Portal when questions to or issues with their ConnectMaster™ implementation occur.